What is LiveChat software?LiveChat is a chat software tool that improves your online customer service. It enables you to immediately respond to customers’ questions and monitor their online behaviour.
With LiveChat, you can serve several customers at once,without keeping them waiting. By issuing customized chat greetings, you can pro-actively engage visitors and start a chat with them. While chatting, you can easily send and receive files without having to resort to 3rd party services.
LiveChat comes with advanced reports, that give you the overview, as well as a detailed look at your customer service activities. Basic reports show you the number of chats you get, tickets you receive, your response time and your customer satisfaction score.
The LiveChat window comes in 36 languages and a variety of colours and styles. To make the chat option more visible for your visitors, you can set up an eye-catcher that will get their attention. You can also adjust the feel and look of the chat window using CSS styles.
Ready to try it out? Sign up for a free 30-day trial and test all the features!
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